What do you need to succeed?

• Single point of accountability
  We will guarantee you a dedicated Account Manager supported by a senior relocation team that will guide you through your relocation program and meet your expectations, on time and within budget.
• Timely responses
  Kent will always respond in a timely manner, and if there’s anything urgent after hours we guarantee you 24/7 access.
• Personalised service
  We will work with your business and assignees’ needs, even customising innovative solutions, as and when required.
• Worldwide consistency
  No matter where in the world your assignees are being relocated , our integrated “best-in-class” delivery model guarantees you consistent service supply worldwide.
• Exceptional service guaranteed
  We back our commitment to deliver you exceptional service with our 5-star Quality Service Guarantee.

• Competitive fees
  You have our guarantee that our fees are industry competitive, reflecting our considerable buying power and efficiencies that we pass onto you.
• Transparent pricing
  Our pricing model is completely transparent, as we actually guarantee you auditable, full “open book” disclosure of our cost plus pricing.
• Consistent pricing
  Not only do we guarantee transparent and competitive pricing, our pricing model is consistent across borders and seasonal fluctuations allowing you to budget more accurately, and be confident in knowing there will be no unpleasant surprises.
• Measurable savings

  We will report regularly on savings made on:

  • Original cost per service deliverables
  • Proposed scope and price of new service deliverables
  • Projected savings.

• Friendly, professional and highly experienced in all relocation services
• Your single point for service management and delivery
• Responsible for all updates, status reports, expectation management and answering any questions
• Completely accountable for all outcomes.

And for added peace of mind we also guarantee you 24/7 access to us for any reason whatsoever. Now that’s “stress-free relocation”.

• A single point of service management, delivery and accountability
• Customised services designed to meet personal and individual needs
• Consistent and regular communication
• Constant contact and reassurance throughout the relocation process.

• Best practice policy recommendations
• Better policy management
• Containment of policy exceptions
• Rigorous management of third party provider fees
• Leveraging cost efficiencies
• Protection against seasonal price fluctuations
• Services customised to your need

• Content and format options tailored to your organisation
• Hard copy quarterly reviews presented by our account team
• Current and accurate reports based on agreed KPIs
• Secure password protected 24/7 online access.

• Time zone-specific account management
• “Follow-the-sun” contact point
• After hours urgent access

• Best practice policy recommendations
• Better policy management
• Containment of policy exceptions
• Rigorous management of third party provider fees
• Leveraging cost efficiencies
• Protection against seasonal price fluctuations
• Services customised to your need.

The key to our international success has been combining our Australian relocation and removals expertise with our best-in-class global network to deliver our Australian and overseas clients the same international excellence they would expect from us domestically.

Our integrated global solution delivers:

• Consistent Service Supply Worldwide. Guaranteed. We guarantee a global delivery network held to exceptional performance standards, SLAs, peak body compliance and accreditation.
• Single Point of Accountability and 24/7 Access. Guaranteed. We guarantee a dedicated Account Manager supported by a senior relocation team and 24/7 access.