Why Choose Us

What do you need to succeed?

As your relocation, removals and storage partner, your success is our number one priority!  So, what do you need to succeed?  Tell us and you’ll have our absolute commitment we’ll do everything we can to deliver it.

Here are a few needs that our clients frequently require of us, and we consistently deliver:

Exceptional Service

We pride ourselves in delivering our clients exceptional service, and here are a few examples of how we deliver it:

  • Single point of accountability
    We will guarantee you a dedicated Account Manager supported by a senior relocation team that will guide you through your relocation program and meet your expectations, on time and within budget.
  • Timely responses
    Kent will always respond in a timely manner, and if there’s anything urgent after hours we guarantee you 24/7 access.
  • Personalised service
    We will work with your business and assignees’ needs, even customising innovative solutions, as and when required.
  • Worldwide consistency
    No matter where in the world your assignees are being relocated , our integrated “best-in-class” delivery model guarantees you consistent service supply worldwide.
  • Exceptional service guaranteed
    We back our commitment to deliver you exceptional service with our 5-star Quality Service Guarantee.

Great Pricing

Great pricing is more than just great value for money, it’s:

  • Competitive fees
    You have our guarantee that our fees are industry competitive, reflecting our considerable buying power and efficiencies that we pass onto you.
  • Transparent pricing
    Our pricing model is completely transparent, as we actually guarantee you auditable, full “open book” disclosure of our cost plus pricing.
  • Consistent pricing
    Not only do we guarantee transparent and competitive pricing, our pricing model is consistent across borders and seasonal fluctuations allowing you to budget more accurately, and be confident in knowing there will be no unpleasant surprises.
  • Measurable savings

    We will report regularly on savings made on:

    • Original cost per service deliverables
    • Proposed scope and price of new service deliverables
    • Projected savings.

Achieving KPIs

As a partner for your success it is imperative that we assist you in achieving your KPIs. Which is why from the onset we align our solutions to your business goals and objectives, set mutually-agreed KPIs, and then guarantee to meet or exceed them or rebate you accordingly.

Stress-free Relocations

With a professional Relocation Specialist as your dedicated Account Manager managing the entire end-to-end process, you can be assured your relocation will be stress-free. In fact, we actually guarantee a stress-free relocation experience that will meet or exceed a 95% Customer Satisfaction Index or will rebate you accordingly. Additionally, your Account Manager will be:

  • Friendly, professional and highly experienced in all relocation services
  • Your single point for service management and delivery
  • Responsible for all updates, status reports, expectation management and answering any questions
  • Completely accountable for all outcomes.

And for added peace of mind we also guarantee you 24/7 access to us for any reason whatsoever. Now that’s “stress-free relocation”.

Assignee Satisfaction

We deliver a seamless stress-free relocation experience for assignees, and guarantee to meet or exceed a 95% Customer (Assignee) Satisfaction Index or rebate you accordingly. Some areas that contribute to our exceptional assignee satisfaction are:

  • A single point of service management, delivery and accountability
  • Customised services designed to meet personal and individual needs
  • Consistent and regular communication
  • Constant contact and reassurance throughout the relocation process.

Cost Savings

In addition to guaranteeing you transparent, competitive and consistent pricing, we will also deliver cost savings through:

  • Best practice policy recommendations
  • Better policy management
  • Containment of policy exceptions
  • Rigorous management of third party provider fees
  • Leveraging cost efficiencies
  • Protection against seasonal price fluctuations
  • Services customised to your need

Relevant Reporting

Providing you with timely, accurate and relevant reporting specific to your individual requirements is key. Our reporting services include:

  • Content and format options tailored to your organisation
  • Hard copy quarterly reviews presented by our account team
  • Current and accurate reports based on agreed KPIs
  • Secure password protected 24/7 online access.

24/7 Access

Guaranteeing you with 24/7 access to us is paramount to delivering exceptional customer service and peace of mind. Our expertise, support and full services are only a phone call away anytime through:

  • Time zone-specific account management
  • “Follow-the-sun” contact point
  • After hours urgent access

Measurable ROI

Our partnership delivers you a measurable return on investment through our guaranteed transparent, competitive and consistent pricing, combined with measureable cost savings delivered by:

  • Best practice policy recommendations
  • Better policy management
  • Containment of policy exceptions
  • Rigorous management of third party provider fees
  • Leveraging cost efficiencies
  • Protection against seasonal price fluctuations
  • Services customised to your need.

Integrated Global Solution

For nearly 70 years Kent has successfully partnered with corporate clients across Australia and overseas, becoming the largest tier one Australian headquartered relocation and removals company, providing a full suite of services to the corporate market internationally.

The key to our international success has been combining our Australian relocation and removals expertise with our best-in-class global network to deliver our Australian and overseas clients the same international excellence they would expect from us domestically.

Our integrated global solution delivers:

  • Consistent Service Supply Worldwide. Guaranteed. We guarantee a global delivery network held to exceptional performance standards, SLAs, peak body compliance and accreditation.
  • Single Point of Accountability and 24/7 Access. Guaranteed. We guarantee a dedicated Account Manager supported by a senior relocation team and 24/7 access.

All of the Above... or Other

If you need some or all of the above to succeed, or you have other needs specific to your organisation, let us know and we’ll be absolutely committed to delivering them… guaranteed!

To explore a partnership with us for your successful relocation, removals and storage, contact us to speak with one of our Relocation Specialists today.

Explore a partnership with us.
Speak to an expert Relocation Specialist today.

Call 1300 340 057 or Enquire online